Delete your account

Dear Detective

In the app

Settings → Account → “Delete account”. The account is deleted right away.

Without the app

Write to datenschutz@deardetectivegame.com with the subject “Delete account” and your player number (in the app under Settings → Account). We delete the account within 30 days and confirm it by e-mail.

No longer have the number? Write to us anyway, with the name on your ID card and roughly when you played. We delete as soon as the account is clearly yours. An account that was never linked to Apple or Google and never given an ID card cannot be traced to anyone without the app; it disappears on its own after 24 months without play.

What is deleted

Your progress on our server, your player number, your ID card, your colleagues, duels and leaderboard entries, and the link to Apple or Google.

What remains

• Our server backups still contain your account for up to 35 days, then they are overwritten.
• Server logs (player number and counts, no IP address) delete themselves after 14 days.
• Purchases are handled by Apple or Google. They stay there and can be restored in a new account with “Restore purchases”.
• We keep your deletion request and our confirmation for three years as proof that we deleted your account; then we delete them too.

On its own

An account nobody has played for 24 months is deleted without a request. So is a guest account that has not been played in its first 7 days.